ROI, innovation and trust makes SmartReply the #1 voice and mobile marketing vendor to America's leading retailers
Irvine, CA - June 25th 2008 - While thousands of businesses around the country grapple with cutbacks and slowdowns, voice and mobile messaging solutions provider to the retailing industry, SmartReply, is feeling quite the opposite effects announcing new clients, new hires and record growth for the year. In the first six months of 2008, the company announced the addition of 14 new Fortune 1000 retail clients and contract renewals from five of its largest clients, including Meijer Supercenters for another three year contracts.
Additionally, the company renewed its Payment Card Industry (PCI) Certification and is the only voice and mobile marketing company in the U.S. to be PCI Certified. As security breaches, loss of customer data and data theft remain as major concerns for retailers and consumers alike, PCI Certification provides the greatest level of comfort and security to SmartReply's clients, who are assured that valuable and private data is fully protected from attacks or threats, while enjoying the most innovative and highest ROI voice and mobile marketing applications in the industry.
SmartReply's newest clients include leading brands in department stores, big box retailers, specialty apparel and grocery. With a client retention rate of over 94% since its inception in 2001, SmartReply is considered a leader in new media and marketing technologies by its clients, who have experienced outstanding ROI results with voice and mobile programs. "We are very happy with our relationship with SmartReply," says Jeff Handler, Senior Vice President of Marketing and Advertising for Meijer. "From the outset, SmartReply's strategic approach and innovative new media solutions have delivered value to our customers in a highly competitive marketplace. Whether it's a text alert for our gas program or a voice message reminder about a special promotion, we rely on SmartReply to help our organization meet the ever-evolving needs of our customers."
This level of customer loyalty and satisfaction has resulted in tremendous growth for SmartReply. Since 2001, the company has climbed- financially and in market share - experiencing exponential growth with the addition of mobile marketing and Interactive Voice Response (IVR) products over the past three years. "We appreciate the opportunity and trust our clients have placed in SmartReply, and we are focused everyday on exceeding all their expectations" explains co-founder and EVP Mike Romano. "With the changing dynamics and lifestyles of consumers combined with the increasing costs and decline of traditional media, our clients look to us to deliver new media channels with voice and mobile marketing that can reach their customers quickly and cost effectively, and deliver exceptional ROI. We believe we offer the most innovative marketing solutions that deliver the highest value for our clients and partners."
SmartReply's steadfast vision of providing the highest levels of service, product innovation, and commitment to compliance and security has resulted in it becoming the number one voice and mobile marketing services vendor to America's leading retailers.
About SmartReplySmartReply's voice and mobile messaging solutions have created breakthrough-marketing results for leading retailers throughout the United States and Canada. As the only voice and mobile messaging company dedicated to meeting the unique marketing challenges and objectives of retail executives, SmartReply's clients now have the proven ability to increase store traffic, lower marketing cost and strengthen brand affinity. Because of this, SmartReply is the provider of choice for more than 80 major regional and national retailers. Headquartered in Irvine, California, more information for partners and clients can be found at
www.SmartReply.com or by calling (800)-785-6769.